I have just booked a room, when will I receive my confirmation?
If your reservation is complete you will get an instant confirmation to your screen. Your reservation is now confirmed. Take a note of the reservation number, or print the confirmation page. You should receive an email confirmation within few seconds.

I have not received my confirmation what should I do?
Firstly, make sure you are checking the correct email account and have looked in all of your junk, bulk, trash and spam and deleted items folders. It is possible that your email provider may be blocking our emails. Some email providers and ISPs have implemented "spam filters" which we have found are often badly designed or misconfigured. If you are using a free email account (like Hotmail and Yahoo), make sure you have not exceeded your mailbox storage limit. Network problems between ISPs can delay email transmission, sometimes for many hours. If you have done all this, please email us with the reference number of your reservation, or at least the details of your reservation and we will investigate the matter.

Are the rates the best on the internet?
As you are booking the room directly with the hotel there are no travel agents or tour operators to pay, so you should find that the rates are the best available.

Is the reservation process secure?
Yes, it is absolutely safe! Our system is uses 128 bit SSL technology, which is the safest way to send your credit card information on the Internet. You can check this when you are inputting your information as the padlock logo will appear at the bottom right of the booking window.

How do I cancel a reservation?
At the bottom of your email confirmation, there is a link to "CANCEL THIS BOOKING", click this link and follow the instruction to cancel your reservation.

How can I contact the hotel where I have booked a room?
On your confirmation email there are contact details for the hotel. This usually includes phone number, fax number and email address.

I need to modify a reservation, how can I do this?
At the bottom of your email confirmation, there is a link to "MODIFY THIS BOOKING", click this link and follow the instructions to modify your reservation.

When will I be charged for the room?
You will usually be charged for your room when you check out of the hotel.

Will my credit card be charged if I don't cancel and I don't show up?
If you do not cancel and do not arrive at the hotel a non-arrival fee will be charged against your credit card, normally equal to the cost of the first nights accommodation.

How do I make special requests regarding my reservation? (i.e. - Early check-in.)
When you are making your reservation there is an area where you can write "additional information".

What will happen if I do not cancel and do not arrive at the hotel?
Unfortunately, if you fail to cancel your reservation, you will be charged a minimum of one night's room charge and tax, billed to the credit card supplied during the reservation process. Cancellation policies vary by hotel, so you may also have additional liabilities as agreed to during the reservation confirmation process. Cancellation policies are displayed during the reservation confirmation process and are also listed in the confirmation email you receive upon confirming your reservation.

Why is a promotion not available?
Promotional rates are offered only for a limited number of rooms each night. These rates get sold out fast. This may be the case with your dates. If you can be flexible with your dates, we suggest you check new dates.

What documentation do I need to show when I check in?
The only documentation required at check in your passport. We recommend you print out the confirmation form as this will help the hotel find your reservation in their database.

Is there a charge for booking online?
No there is no booking fee. The booking is made directly with the hotel, and you will pay the hotel on check out. The credit card id only used to guarantee your reservation.

Can I request an early check-in or late checkout?
Policies regarding early check-in and late checkout vary by hotel. Most hotels are prepared to accept guests at 2:00 p.m. or later and request checkout at 12 noon or earlier. Contact the hotel directly prior to your arrival to request early check-in or late checkout.

Can I pay for the room with cash instead of with a credit card?
Yes you can pay with cash when you arrive at the hotel. However, in order to make the booking we do need your credit card details to guarantee the booking.

Which Credit Cards are accepted?
Most hotels accept all major credit cards, however, there are exceptions. You can see on each hotel page a list of the credit cards that are accepted by the hotel - this can also be found on the booking form, where your choice of payment methods will be limited by which credit cards the hotel accepts.

Weird stuff happening?
If you are experiencing difficulty viewing the site, this could be caused by a variety of technical issues related to your browser, ISP or the site. To help us determine the specific cause, we'll need more information from you. Send us an email with the details of what has happened, the type of browser ie (Internet Explorer) and the computer system ie (Windows XP), and we will investigate the issue.